What Does A Managed IT Service Provider Do?

A managed service provider (MSP) delivers services, such as networks, applications, infrastructure, and security, through ongoing regular support and active management at customers’ premises; in their MSP’s data center (hosting), or in a third-party data center. Through MSPs, SMEs can reap the benefits of receiving IT support at a significantly lower cost compared to building a comparable internal team. In addition, MSPs can offer a wealth of experience in actively managing multiple customer accounts that internal teams would not have. Another benefit is a greater opportunity for cybersecurity expertise and successfully enacted cybersecurity policies.

MSPs work with standards such as PCI compliance day in and day out, and must be able to direct an organization within the parameters and regulations it must comply with. For some organizations, especially in the finance, healthcare, education, and other industries, this type of regulatory compliance is mandatory for the IT part of their business and requires the expertise that a managed services provider can offer. Domain name services (DNS) are the addresses that the Internet uses to locate different websites. DNS-based protection ensures that the address you think you’re going to is legitimate and hasn’t been compromised before you get there.

Cloud-based managed services can range from specific applications delivered as a service (software as a service or SaaS) to platforms and infrastructure as a service (IaaS and PaaS). These services can help businesses scale quickly to meet growing demand without the associated data center costs. Cloud-based services can also provide greater access to data, analytics, and storage. Managed Security and Service Provider (MSSP) and an IT professional (or IT organization) offer managed IT services for a variety of SMBs.

Managed service providers have recently evolved to deliver services that support long-term and strategic business planning, including digital transformation consulting, compliance audits, technology roadmaps, and needs assessments. When a managed service provider is asked to meet an organization’s business objectives, it is often expected to fill some gap or role in an IT system or staff. Before you sign the dotted line with the first MSP that appears on Google, review these best practices for choosing a managed service provider. A managed service provider is also useful for creating disaster recovery plans, similar to those of a corporation.

Small and medium-sized enterprises (SMEs), non-profit organizations, and government agencies hire MSPs to perform a defined set of day-to-day management services. Key players in the managed services market include Accenture, Fujitsu, IBM, Cisco Systems, Ericsson, Lenovo, DXC, and Hewlett Packard Enterprise Development, according to Grand View Research. An MSP will use the information it has from the other managed services it receives to proactively address technical issues before they have a chance to cause downtime. Many MSPs will include anti-virus or anti-malware protection in their managed services, as it is an important layer of any in-depth defense strategy.

What differentiates managed service providers from traditional outsourcing companies is that when a company outsources an IT department or function, the outsourcing company chooses those employees or replaces them with roughly equivalent numbers of employees elsewhere. We help you standardize across environments, develop cloud-native applications, and integrate, automate, protect, and manage complex environments with award-winning support, training, and consulting services. Key services offered by MSPs include data center management, network management, mobility management, infrastructure management, backup and recovery management, communications management, and security management. From the initial approach to remote monitoring and managing servers and networks, the scope of services of an MSP expanded to include mobile device management, managed security, remote firewall management and security as a service, and managed print services.

Managed service providers find talent in the same way other companies do, through networking and job postings. Aryaka’s managed SD-WAN and SASE products for medium-sized enterprises offer their services through the company’s new private L3 core. 

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