Managed Services is the practice of outsourcing the responsibility of maintaining and anticipating the need for a variety of processes and functions to improve operations and reduce expenses. Instead of replacing internal IT with an MSP, you can use managed services to take care of everyday tasks. Day-to-day IT management, such as help desk or updates, is so time-consuming that it’s common for in-house professionals to have little or no time to develop new projects. Your IT expert’s time would be better used to focus on business development rather than resetting passwords.
When you decide on a managed service provider, you want to choose a company that facilitates expansion. Another way to assess whether a particular company is covered by the managed services umbrella or whether a separate project is considered involves analyzing the time and effort required to implement it. Fifty-four percent of managed service providers reported an increase in cloud management revenue last year, and 65% increased their revenue from cybersecurity services, even during the global economic depression, according to a Kaseva survey. Depending on future requirements and the speed of your organization’s IT maturity, the managed service can be expanded to address such scenarios.
Even with the pandemic seemingly decreasing in various parts of the world, more and more companies are choosing to partner with managed service providers. In my career, I have worked with many clients who use managed services in a variety of ways. Before partnering with a managed service provider, or any other provider, you should sit down with them to find out what they are actually contributing. After the pandemic, the time has come for managed service providers to grow their businesses through new service offerings, better sales and marketing, and other strategies.
Managed Service Providers (MSPs) are in the spotlight to help companies meet the challenges of the pandemic over the past year and a half. This type of service typically operates under a subscription model and can serve small and medium-sized businesses, nonprofits, and other organizations. The cost factors for an enterprise service depend on the organization’s requirements for availability and criticality of a particular service. With so many versatile options and the growing reliance on technology in the business world, it’s no wonder that the market for managed services is growing so fast.
However, managed service providers come in all sizes. MSPAlliance, an international association of managed and cloud service providers, estimates around 150,000 MSPs worldwide. Managed service providers hire IT professionals with a wide variety of experience levels and skillsets, although individual companies may focus on specific industries or technologies. What differentiates managed service providers from traditional outsourcing companies is that when a company outsources an IT department or function, the outsourcing company picks up those employees or replaces them with roughly equivalent numbers of employees elsewhere. As long as the managed service provider meets those metrics, it doesn’t matter if they use dedicated staff, automation, or some other system to handle that customer’s calls; the MSP decides.